How can we help?
Choose the right contact path below. No mail app popups, no system-handler interruption - just the information you need to send a clean support request.
Copy the support email and include your PA User ID (shown on your profile) — or your registered email if you signed up with one. Add any transaction reference or match name. Telegram, Google and wallet sign-ins may not have an email, so the PA User ID is the surest identifier.
General support
Use this for account, deposit, withdrawal, refund, and settlement questions.
support@predictarena.ioPrivacy contact
Use this for data rights, privacy requests, or data protection questions.
privacy@predictarena.ioChoose the right category
Sign-in, eligibility, restricted jurisdiction messages, or account status questions.
Response target: within 2 business days.
USDC funding, missing transaction credit, withdrawal review, or wallet-address issues.
Response target: within 24 hours for active transaction issues.
Refund eligibility before activation, billing errors, or duplicate charges.
Response target: within 2 business days.
Incorrect result, data-source concern, or settlement dispute. Include match name and pool type.
Report within 24 hours of settlement.
What to include
- Your PA User ID (from your profile) — and your registered email too, if you have one. Telegram / Google / wallet accounts may not have an email.
- For billing questions: transaction reference and purchase date.
- For USDC questions: transaction hash, amount, network, and approximate time.
- For settlement review: match name, pool type, and the issue you noticed.